Waste Disposal Terms and Conditions Colliers Wood

These Terms and Conditions set out the basis on which we provide waste collection and disposal services to customers in Colliers Wood and surrounding areas. By booking a collection or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions:

Customer means the individual, business or organisation that requests or receives our waste collection or disposal services.

Services means any waste clearance, collection, loading, transportation, recycling, or disposal work that we perform for the Customer.

Booking means a confirmed request for Services made via phone, email, online form or any other agreed method.

Waste means any items, materials or substances presented for collection, including household, commercial, bulky, garden and mixed waste, but excluding any prohibited or hazardous items as described in these terms.

2. Scope of Services

We provide waste collection and disposal services to residential and commercial customers, including one-off clearances and regular scheduled collections. The nature and extent of the Services will be agreed with the Customer at the time of Booking based on the information provided.

Our Services generally include loading waste into our vehicles, transporting it to an authorised facility, and arranging lawful disposal or recycling in accordance with applicable waste regulations. We do not provide building, demolition or structural removal works unless expressly agreed in writing.

We reserve the right to refuse to collect any items that fall outside the agreed scope of Services, that are unsafe to handle, or that are prohibited under relevant waste laws and regulations.

3. Booking Process

Customers may request a Booking by telephone, email or through our online enquiry process. At the time of Booking, the Customer should provide accurate information regarding:

1. The type of waste to be collected.

2. The estimated volume or quantity of waste.

3. The collection address and any access restrictions.

4. Any time constraints or specific requirements.

After receiving this information, we may provide an estimate or quotation. In some cases, a final price can only be confirmed once our team has inspected the waste on site. The Booking is confirmed when we accept the Customer’s request and provide a collection date and time window.

The Customer is responsible for ensuring that all information provided is accurate and complete. We are not liable for any delays, additional charges or inability to complete the work arising from inaccurate or incomplete information.

4. Estimates, Quotations and Pricing

Any prices provided before arrival are based on the Customer’s description of the waste and access conditions. Estimates are not binding if the actual waste type, volume or access differs from the information supplied at the time of Booking.

Upon arrival, our team will inspect the waste and confirm the price before commencing the work. If the Customer does not agree to the revised price, we are not obliged to carry out the Services and no charge will be made other than any call-out fee expressly agreed in advance.

Prices are usually based on factors including volume, weight, labour time, difficulty of access, and disposal costs. All prices will be quoted in pounds sterling and may be subject to applicable taxes or charges as required by law.

5. Payments and Invoicing

Unless otherwise agreed, payment is due in full on completion of the Services. We may accept payment by cash, debit card, credit card or bank transfer, subject to any conditions we specify at the time of Booking.

For business Customers or regular accounts, we may agree credit terms, typically requiring payment within a specified number of days from the date of invoice. Any such arrangements must be confirmed in writing.

If payment is not received by the due date, we reserve the right to:

1. Charge interest on the overdue amount at the statutory rate or such other rate as may be permitted by law.

2. Suspend further Services until outstanding amounts are paid.

3. Recover any reasonable costs incurred in pursuing late payment, including collection agency and legal fees.

6. Cancellations and Rescheduling

The Customer may cancel or reschedule a Booking by providing notice via phone or email. To avoid cancellation charges, we usually require at least 24 hours notice prior to the scheduled collection time, unless a different period has been specifically agreed.

If the Customer cancels with less than 24 hours notice, we may charge a cancellation fee to cover our reasonable costs, including any travel or staffing expenses incurred.

If we arrive at the collection address at the agreed time and are unable to complete the Services due to the Customer’s act or omission, including failure to provide access, we may treat this as a late cancellation and charge a call-out or cancellation fee.

We reserve the right to cancel or reschedule a Booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness, safety concerns or compliance with legal obligations. In such cases, we will notify the Customer as soon as reasonably practicable and arrange a new collection time. We will not be liable for any loss arising from such cancellation or rescheduling.

7. Access and Customer Obligations

The Customer must ensure that we have safe and reasonable access to the collection point at the agreed time. This includes arranging any necessary parking, entry codes, permits, or clearance through building management.

The Customer must ensure that:

1. The waste is clearly identified and available for collection.

2. The area is safe for our staff to enter and work in.

3. Any fragile, valuable or personal items that are not intended for disposal are removed or clearly separated.

If our staff consider that access is unsafe or that there is a risk to health, safety or property, they may refuse to proceed or may stop work until the issue is resolved. Any additional time spent resolving access issues may be chargeable.

8. Waste Types and Prohibited Items

The Customer is responsible for accurately describing the waste and ensuring that no prohibited items are presented for collection without prior agreement. Prohibited or restricted items may include, but are not limited to:

1. Hazardous or special waste, such as asbestos, chemicals, solvents, oils, paints, clinical or medical waste.

2. Gas cylinders, fuel containers, explosives or highly flammable materials.

3. Certain electrical or electronic equipment that requires special handling.

4. Any items prohibited by waste regulations or site rules at the receiving facility.

We may be able to arrange collection of certain restricted items by prior arrangement, subject to additional charges, documentation and compliance requirements. If we discover prohibited items in the waste without prior agreement, we may refuse to collect them, charge additional fees for handling, or require the Customer to remove them.

The Customer shall indemnify us for any costs, fines, penalties or liabilities arising from the inclusion of prohibited or misdescribed waste in the materials collected.

9. Waste Handling and Environmental Compliance

We operate in accordance with applicable UK waste management and environmental legislation. We will take reasonable steps to ensure that waste is transported and disposed of at authorised facilities and that recycling opportunities are utilised where practicable.

We may issue a waste transfer note or other documentation where required by law. The Customer must provide any necessary information to complete such documentation, including a clear and truthful description of the waste type.

Once the waste has been loaded into our vehicle and payment has been made, legal responsibility for that waste will normally transfer to us, subject to any statutory requirements and these Terms and Conditions.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is limited as follows, to the fullest extent permitted by law:

1. We are not liable for any indirect, consequential or economic loss, including loss of profit, revenue, business, data or anticipated savings.

2. We are not liable for any loss or damage arising from circumstances beyond our reasonable control.

3. We are not liable for any items that are removed as waste if they were not clearly separated or identified as items not to be taken. The Customer is responsible for checking that no personal or valuable items have been left in or among the waste.

4. Our total liability for any claim arising out of or in connection with the Services shall be limited to the amount paid or payable by the Customer for the specific Booking to which the claim relates, unless a higher amount is mandated by law.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited under UK law.

11. Damage to Property

We will take reasonable care to avoid damage to property while carrying out the Services. The Customer should protect floors, walls, doors, and other surfaces if they are concerned about potential marks or scuffs from moving items.

If damage occurs due to our negligence, the Customer must notify us in writing as soon as reasonably practicable and in any event within seven days of the incident. We shall have the right to inspect the alleged damage before any repair or replacement is carried out.

Our liability for proven damage to property, where such damage is caused by our negligence, will be limited to the reasonable cost of repair or replacement, subject to the overall liability cap described above.

12. Insurance

We maintain insurance that is appropriate for the nature of our waste collection and disposal activities. Details of our insurance cover can be provided to Customers on request. The Customer is responsible for arranging any additional insurance that they consider necessary for their own protection.

13. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should contact us promptly via the usual communication channels, giving full details of the issue. We will investigate complaints in a fair and timely manner and, where appropriate, may offer a remedy such as rectification of the work or a partial refund.

If a dispute cannot be resolved informally, either party may consider pursuing their rights through the courts or other legal avenues available under UK law.

14. Data Protection and Privacy

We will process personal data provided by the Customer in connection with Bookings and the provision of Services in accordance with applicable UK data protection laws. Personal information may be used for purposes including administration of Bookings, communication with the Customer, invoicing, and compliance with legal obligations.

We will take reasonable steps to keep personal data secure and will not sell such data to third parties. We may share information with service providers and authorities where necessary for the performance of the Services or as required by law.

15. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The latest version will apply to all new Bookings. Where changes materially affect existing arrangements, we will take reasonable steps to inform affected Customers.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, provided that, where the Customer is a consumer resident in another part of the United Kingdom, they may also bring proceedings in their local courts as permitted by law.

17. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Customer and us in relation to the Services and supersede any prior discussions, correspondence or representations, except in the case of fraudulent misrepresentation.

By placing a Booking for waste collection or disposal services in Colliers Wood or the surrounding area, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.